Great Product but Beware!
We bought this product at a local store a month ago.
Pros:
* Great looks matching our other stainless steel/black-themed kitchen appliances.
* The "Brown Rice" feature makes cooking brown rice as easy as cooking white rice.
* Customer Service was helpful and courteous.
Cons:
The first unit we bought was defective. Though it cooks rice as expected, the LED readout which was counting down the number of minutes left before done changed to "E1" and "E2" near the end of the process. We contacted Customer Service but they couldn't figure out what went wrong and suggested us to bring it back to the store for a replacement. The replacement unit works as expected.
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